Quality assurance is an important aspect of any service center, as it ensures that services provided are of the highest quality possible. By following brand specified guidelines and stringent processes, Mastercare Services is able to provide high-quality services to its customers, which can help build trust and loyalty in the brand.

 Regular training for staff, regular equipment maintenance, standardized procedures for handling customer complaints or issues, and ongoing monitoring and evaluation of service quality, benchmarks our service compared to our competitor. By prioritizing quality assurance, Mastercare Services is  able to provide consistent and reliable services to its customers.


service center customer lounge
service center customer desk

Who we are

Welcome to Mastercare Services, your trusted partner for gadget repairs! With over 20 years of experience, we’ve become experts in fixing high-end devices like foldable phones, laptops, tablets, and smartwatches. Our team of skilled technicians is dedicated to providing you with top-notch services that will get your gadgets back up and running in no time.

We’re proud to be associated with Samsung, a brand that represents quality and reliability. As authorized Samsung partners, we have access to genuine parts and the latest diagnostic tools, allowing us to provide accurate and effective repairs that are tailored to your specific device.

Our commitment to excellence extends beyond our repairs. We strive to deliver exceptional customer service, making sure that you’re informed every step of the way and that all your questions and concerns are addressed promptly. Our goal is to provide you with a hassle-free experience that leaves you satisfied with the results.

Contact us today to learn more about our services and how we can help you with your gadget repair needs. We look forward to serving you!

Why Choose Us: 

There are many gadget repair shops out there, but what sets us apart is our commitment to excellence. We believe that every customer deserves the best possible service, which is why we go above and beyond to ensure that you’re completely satisfied with our work. Our team of technicians is highly skilled and dedicated to providing you with a masterly service that exceeds your expectations. When you choose Mastercare Services, you can rest assured that your device is in good hands

  • We will give you priority service,
  • We will provide pickup & drop service
  • Sit back & relax. Enjoy our service at your convenience.

Most Common Gadget Problems Faq’s

Do you provide warranty ?

Yes we provide warranty on parts replaced

Can you replace cracked / broken screens?

Absolutely, we repair mobile screens all the time and it’s much cheaper than buying a new mobile. Contact Us for a quick quote, we have the majority of mobile screens in stock and can normally replace your screen the same day!

I am worried about my data , is it safe ?

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

How much will my repair cost me ?

We will always offer you a fixed price for the repair, for example if your mobile screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge 150 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

How long will my repair take?

We repair most faults within 1-2 days, we also offer a 24-hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next-day delivery. We realize how difficult being without your mobile can be and we will always try to get it back to you as quickly as possible

Do you repair motherboard ?

Yes we do repair motherboard of all brands, we specialize in Samsung, Oneplus , Vivo, Opp, ( major problems like phone dead , restart , logo hang , no charging , are repaired at component level)

Are Phone dead handset repaired

We repair phone dead cases, by completely replacing motherboard or we have option to repair on component level

Are Display Broken handset repaired

We repair all types of display broken cases.

  1. Complete screen replacement
  2. Only display replacement
  3. Only glass damage replacement

Water Damage

Dropping a phone in a toilet, sink, or bathtub is an accident that owners hope they will never experience themselves. A moment of carelessness does result in a damaged gadget that needs professional repair or replacement. Water that seeps into the inner circuitry can render an iPhone useless leaving the owner without a phone until a replacement is obtained.
read more

Connectivity Problems

Inability to pick up any wireless Internet is an additional cause for repair. This problem often stems from firmware errors or similar issues with the operating system. Related gadget problems include apps that do not download or install correctly.
read more

Battery Malfunction

Charging gadgets other than proprietary charges can be dangerous. specifications. Third-party chargers lack specifications, that the gadgets require. This can result in battery malfunction & also damage internal components that can lead to short battery life
read more

Software repair

  1. Frozen or unresponsive device: If a mobile device is frozen or unresponsive, it may need to be restarted or have its software reset.
  2. App crashes: If certain apps are crashing or not functioning properly, it may be due to issues with the software or operating system.

read more

Camera repair or replacement

  1. Blurry or out-of-focus images: This can be caused by a damaged or misaligned lens, or issues with the camera’s autofocus mechanism.
  2. Broken camera lens: If the camera lens is cracked or otherwise damaged, it may need to be replaced.
  3. Camera won’t open: If the camera app won’t open, it may be due to software issues or a malfunctioning camera module.

read more

Charging port repair or replacement

  1. Loose or broken charging port: If the charging port is loose or broken, it may not be making proper contact with the charging cable, which can prevent the device from charging.
  2. Bent or damaged charging pins: If the charging pins inside the port are bent or damaged, they may not be able to make proper contact with the charging cable.
  3. Dirt or debris inside the port: If dirt or debris has accumulated inside the charging port, it may be preventing the charging cable from making proper contact with the charging pins.

read more

Display Damaged

  1. Physical damage: The display may become cracked, scratched, or shattered due to drops, bumps, or other physical impacts.
  2. Water damage: Exposure to water or moisture can damage the display and cause it to malfunction or stop working altogether.
  3. Manufacturing defects: In some cases, display damage may be the result of a manufacturing defect.

read more

Bluetooth / Wifi issues

Inability to pick up any wireless Internet is an additional cause for repair. This problem often stems from firmware errors or similar issues with the operating system. Related gadget problems include apps that do not download or install correctly.
read more

Audio problems

  1. Speaker issues: If you are experiencing low volume, distorted sound, or no sound at all, it could be due to issues with the speakers. Try restarting the device or cleaning the speaker grills with a soft-bristled brush to remove any dirt or debris. If the problem persists, it may be necessary to seek professional assistance from an authorized repair center or mobile technician to diagnose and fix the issue.
  2. Headphone jack issues: If you are experiencing audio problems when using headphones, it could be due to issues with the headphone jack. Try using a different pair of headphones or cleaning the headphone jack with a soft-bristled brush to remove any dirt or debris. If the problem persists, it may be necessary to seek professional assistance to diagnose and fix the issue.

read more

Getting Help is Easy

Have a question? Give us a call or stop by for a quote. It’s that easy.

Book an Engineer

    Mastercare Service| Borivali


    Hours of Operation
    MON-SAT 10AM-8PM
    SUN 10AM-4PM